Information Receptionist (OA)
Based on a good working knowledge of the organization and substantive programs under the supervisor's control, the incumbent resolves problems associated with data, and clerical work of the office. Primary duties include, but are not limited to:
Receives and directs callers, patients, and visitors. Directs patients, visitors, and callers to appropriate staff member based on specific request or by ascertaining the nature of the call. Receives and/or gives out forms. Provides general telephone and visitor referral services. Composes and submits correspondence, reports, and minutes that are completed according to appropriate format, accurate in content, and free of grammatical and typographical errors. Composes routine correspondence on other subjects as outlined in regulations and procedures or as requested. Reviews incoming correspondence including regulations, MCMs, Directives, etc., to determine if they will impact the operations of the office. Performs typing work using word processing software and equipment, typing letters, reports, memoranda, inventories, rosters, mailing lists, and other general office material. Prepares materials for publication such as pamphlets, certificates, forms, graphs, technical manuals or comparable items. Utilizes advanced software functions such as automatic generation of tables of contents, importation of graphics, creation of glossaries, and/or precise alignment of columns to create materials. Integrates several types of software to generate specific working documents and forms such as spread sheet, database, word processing, desk-top publishing, graphics, and other similar products. Independently determines which correspondence can be acted upon personally and takes the initiative as appropriate. Serves as back-up timekeeper to the assigned staff for Community Care time cards. Acts as liaison to other managers and staff within the organization and provides accurate advice on procedures, reports, requirements and other matters necessary for smooth operation of the Community Health Nursing program. Schedules staff appointments and coordinates meetings and/or schedules conferences. Provides general calendar maintenance and clerical services such as maintaining calendars and recording appointments. Consistently communicates and treats customers (patients, visitors, volunteers, Medical Center staff, Veterans and their families or representatives) in a courteous tactful and respectful manner. Handles conflicts and problems in dealing with customers constructively and appropriately. Work Schedule:
Monday - Friday, 8:
00 a.m. to 4:
30 p.m. Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Information Receptionist (OA)/PD014480 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/18/2020. You may qualify based on your experience and/or education as described below:
Experience - Applicants must have one (1) full year of general experience equivalent to the next lower grade level (GS-3) level. Examples of General experience would typically include, but are not limited to:
utilize various problem-solving skills; effectively communicate and discuss information with various individuals with diverse backgrounds; ability to accomplish a variety of responsibilities, including setting priorities, organizing and adjusting workflow and meeting deadlines; deal with frequent interruptions, communicate orally and in writing; Customer Service skills and working with computer programs including Microsoft Word, Excel, Access, and PowerPoint. OR, Substitution of Education - Applicants may substitute education for experience. Successful completion of 2 years of education above high school level in any field. (Transcripts must be submitted at the time of application and must reflect coursework, grades and hours earned.) OR, Combination of Experience and Education - Applicants may combine experience and education. Applicants must have a combination of experience as described above and education above the high school level as described above. (Transcripts must be submitted at the time of application and must reflect coursework, grades and hours earned.) Note:
To combine education and experience, first determine how much of the qualifying experience and education you have, as a percentage of what is required for each. Add the percentages together, and if the total is 100% or more, then the combined education and experience is qualifying for the position. You will be rated on the following Competencies for this position:
ClericalComputer SkillsInterpersonal SkillsVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary. Typically, the employee sits at desk to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or delivering mail. Some occasional light lifting during and in support of outreach events may be required. Outreach events are sometimes scheduled after typical workday and on weekends. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Receives and directs callers, patients, and visitors. Directs patients, visitors, and callers to appropriate staff member based on specific request or by ascertaining the nature of the call. Receives and/or gives out forms. Provides general telephone and visitor referral services. Composes and submits correspondence, reports, and minutes that are completed according to appropriate format, accurate in content, and free of grammatical and typographical errors. Composes routine correspondence on other subjects as outlined in regulations and procedures or as requested. Reviews incoming correspondence including regulations, MCMs, Directives, etc., to determine if they will impact the operations of the office. Performs typing work using word processing software and equipment, typing letters, reports, memoranda, inventories, rosters, mailing lists, and other general office material. Prepares materials for publication such as pamphlets, certificates, forms, graphs, technical manuals or comparable items. Utilizes advanced software functions such as automatic generation of tables of contents, importation of graphics, creation of glossaries, and/or precise alignment of columns to create materials. Integrates several types of software to generate specific working documents and forms such as spread sheet, database, word processing, desk-top publishing, graphics, and other similar products. Independently determines which correspondence can be acted upon personally and takes the initiative as appropriate. Serves as back-up timekeeper to the assigned staff for Community Care time cards. Acts as liaison to other managers and staff within the organization and provides accurate advice on procedures, reports, requirements and other matters necessary for smooth operation of the Community Health Nursing program. Schedules staff appointments and coordinates meetings and/or schedules conferences. Provides general calendar maintenance and clerical services such as maintaining calendars and recording appointments. Consistently communicates and treats customers (patients, visitors, volunteers, Medical Center staff, Veterans and their families or representatives) in a courteous tactful and respectful manner. Handles conflicts and problems in dealing with customers constructively and appropriately. Work Schedule:
Monday - Friday, 8:
00 a.m. to 4:
30 p.m. Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Information Receptionist (OA)/PD014480 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/18/2020. You may qualify based on your experience and/or education as described below:
Experience - Applicants must have one (1) full year of general experience equivalent to the next lower grade level (GS-3) level. Examples of General experience would typically include, but are not limited to:
utilize various problem-solving skills; effectively communicate and discuss information with various individuals with diverse backgrounds; ability to accomplish a variety of responsibilities, including setting priorities, organizing and adjusting workflow and meeting deadlines; deal with frequent interruptions, communicate orally and in writing; Customer Service skills and working with computer programs including Microsoft Word, Excel, Access, and PowerPoint. OR, Substitution of Education - Applicants may substitute education for experience. Successful completion of 2 years of education above high school level in any field. (Transcripts must be submitted at the time of application and must reflect coursework, grades and hours earned.) OR, Combination of Experience and Education - Applicants may combine experience and education. Applicants must have a combination of experience as described above and education above the high school level as described above. (Transcripts must be submitted at the time of application and must reflect coursework, grades and hours earned.) Note:
To combine education and experience, first determine how much of the qualifying experience and education you have, as a percentage of what is required for each. Add the percentages together, and if the total is 100% or more, then the combined education and experience is qualifying for the position. You will be rated on the following Competencies for this position:
ClericalComputer SkillsInterpersonal SkillsVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is sedentary. Typically, the employee sits at desk to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or delivering mail. Some occasional light lifting during and in support of outreach events may be required. Outreach events are sometimes scheduled after typical workday and on weekends. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0304 Information Receptionist - Salary Range:
$31,208 to $40,569 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
