Telephone Operator
The telephone operator requires skill in operating telephone equipment (i.e. Cisco, Bettwy, and Turn Key systems) and lines to route incoming and outgoing calls. The use of telephone courtesy and tact is required in dealing with a diversity of callers, such as the hearing impaired and in some instances irate callers, under very difficult and stressful circumstances. The work also requires speed and accuracy, and in some instances it requires observing strict security measures. Duties include, but are not limited to:
Placing and receiving local calls. Placing and receiving regular and special long distance calls over commercial circuits or other systems and networks, such as a wide area commercial system, a military system, or a civilian Federal system exchange. Providing organizational information to callers using computerized or printed directories. Handling calls of varying priority and preempting circuits if necessary. Operating associated equipment, such as radios, paging systems, and secure-voice equipment. Monitors alarms which include Temp Track, Duress, Zone, Medical Gas, Trouble, and all Codes. (I.e. Blue, Adam, Rapid Response, etc.) Route undeliverable mail to appropriate service for processing. Update and maintain Employee Telephone Directory by adding new employees, updating current employees and deleting separated employees. Route faxes to appropriate staff members ensuring strict patient confidentiality. Assisting with incoming mail and out-going mail. Work Schedule:
Monday through Friday, 7:
30 am to 4:
00 pm Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Telephone Operator/PD01114A Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/02/2020. You may qualify based on your experience and/or education as described below:
General
Experience:
You must have one year of general experience equivalent to at least the next lower grade GS-03 to include progressively responsible clerical, office, or other work that indicates the ability to complete the indicated competencies of the position. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two years of education above high school . OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the one year of education above high school. You will be rated on the following Competencies for this position:
ConscientiousnessInterpersonal SkillsTelecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is usually sedentary but may involve some standing and walking to consult directories and manuals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Placing and receiving local calls. Placing and receiving regular and special long distance calls over commercial circuits or other systems and networks, such as a wide area commercial system, a military system, or a civilian Federal system exchange. Providing organizational information to callers using computerized or printed directories. Handling calls of varying priority and preempting circuits if necessary. Operating associated equipment, such as radios, paging systems, and secure-voice equipment. Monitors alarms which include Temp Track, Duress, Zone, Medical Gas, Trouble, and all Codes. (I.e. Blue, Adam, Rapid Response, etc.) Route undeliverable mail to appropriate service for processing. Update and maintain Employee Telephone Directory by adding new employees, updating current employees and deleting separated employees. Route faxes to appropriate staff members ensuring strict patient confidentiality. Assisting with incoming mail and out-going mail. Work Schedule:
Monday through Friday, 7:
30 am to 4:
00 pm Telework:
Not available Virtual:
This is not a virtual position. Position Description/PD#:
Telephone Operator/PD01114A Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/02/2020. You may qualify based on your experience and/or education as described below:
General
Experience:
You must have one year of general experience equivalent to at least the next lower grade GS-03 to include progressively responsible clerical, office, or other work that indicates the ability to complete the indicated competencies of the position. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two years of education above high school . OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the one year of education above high school. You will be rated on the following Competencies for this position:
ConscientiousnessInterpersonal SkillsTelecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is usually sedentary but may involve some standing and walking to consult directories and manuals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0382 Telephone Operating - Salary Range:
$31,208 to $40,569 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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