Voluntary Services Assistant
Altoona, PA Altoona, PA Full-time Full-time $33,693 - $43,801 a year $33,693 - $43,801 a year 2 days ago 2 days ago 2 days ago Duties Responds to questions from patients concerning various Altoona VAMC services.
Provides advisory and technical assistance and escort to patients, administrative staff and professional staff regarding general hospital information.
Patient escort requires pushing wheelchairs, gurneys, and assist with transporting medical equipment.
Receives and handles concerns ensuring that quality service is rendered in a timely, competent and caring manner.
Assists Veteran patients with checking in for appointments at the Kiosks.
Research problems and/or reviews issues and requests related to information regarding services in the Medical Center, clarifies issues, and evaluates the need for additional information.
The incumbent understands and carries out the requests made by the Chief, Voluntary Service, Service-Level Patient Advocates, or seeks assistance for uncommon, unique, or new tasks.
Assists with meeting the needs of customers while supporting the Altoona VAMC mission.
Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff/volunteers) in a courteous, tactful, and respectful manner.
Provides the customer with consistent information according to established policies and procedures.
Handles conflict and problems in dealing with the customer constructively and appropriately.
Provides administrative functions for Voluntary Service utilizing the Voluntary Service System (VSS) computer system.
Provides administrative functions for the facility complying with ADP security requirements, handling written correspondence and telephone inquiries, and training.
Performs general administrative support related to the staff, volunteers and patients.
Performs other related duties as assigned.
Work Schedule:
Monday-Friday 8:
00 am - 4:
30 pm Position Description Title/PD#:
Voluntary Services Assistant / PD01949A Physical Requirements:
The work is primarily physical which requires standing, walking, bending, lifting and pushing wheelchairs, gurneys and other medical equipment.
The work requires average agility and dexterity.
The work requires some occasional lifting.
Requirements Conditions of Employment You must be a U.
S.
citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required May serve a probationary period Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc.
Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
To qualify for this position at the GS-4 level, you must meet one of the following:
General
Experience:
Applicants must have one year of general experience.
General experience is defined as:
Provides necessary information to patients and visitors; helps assist with locations of clinical appointments, assistance with using the self-check-in machines (Kiosks) for patient check-ins, arrange transportation for patients unable to drive because of medical conditions by coordinating with the appropriate service providers; demonstrates the ability to effectively communicate, both verbally and in writing; Possesses the skills to provide emotional support to patients; Providing clerical and/or administration support in a medical center or hospital; Escorting patients to/from clinics; Assisting (lifting, pushing, etc.
,) patients with wheelchairs, gurneys and other medical equipment.
OR, Substitution of Education:
Applicants may substitute education for the required experience.
To qualify based on education for this grade level you must have completed 2 years of education above high school level in any field.
This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite.
One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school(Copy of Education Transcript is Required) OR, Combination of Experience and Education:
Applicants may also combine education and experience to qualify at this level.
Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.
(Copy of Education Transcript is Required) SCREEN-OUT ELEMENT:
Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire.
Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated.
The potential eligibles are then rated against the remainder of the Job Elements:
Computer Skills Decision Making Organizational Stewardship Veteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional information The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions:
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment.
Applicants who refuse to be tested will be denied employment with VA.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https:
//www.
opm.
gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Applicants will be referred in the order in which they were received.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Documents Accepted:
Cover Letter DD-214/ Statement of Service Disability Letter (VA) Resume Transcript Documents Required:
Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference:
Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
How to Apply All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:
59 PM (EST) on 08/18/2023 to receive consideration.
To preview the questionnaire click https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12077491.
1.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account.
Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2.
Click Submit My Answers to submit your application package.
NOTE:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information Andrea Vick Phone 5736731031 Email email protected Address James E Van Zandt VA Medical Center 2907 Pleasant Valley Boulevard Altoona, PA 16602 US Next steps After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents Documents Accepted:
Cover Letter DD-214/ Statement of Service Disability Letter (VA) Resume Transcript Documents Required:
Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference:
Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency ALL US CITIZENS DIRECT HIRE AUTHORITY:
This position is being filled using Direct-Hire Authority (VA-010) in-accordance with 5 U.
S.
C.
3304(a)(3) and 5 CFR 337.
205(b)(1)-(4).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provides advisory and technical assistance and escort to patients, administrative staff and professional staff regarding general hospital information.
Patient escort requires pushing wheelchairs, gurneys, and assist with transporting medical equipment.
Receives and handles concerns ensuring that quality service is rendered in a timely, competent and caring manner.
Assists Veteran patients with checking in for appointments at the Kiosks.
Research problems and/or reviews issues and requests related to information regarding services in the Medical Center, clarifies issues, and evaluates the need for additional information.
The incumbent understands and carries out the requests made by the Chief, Voluntary Service, Service-Level Patient Advocates, or seeks assistance for uncommon, unique, or new tasks.
Assists with meeting the needs of customers while supporting the Altoona VAMC mission.
Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff/volunteers) in a courteous, tactful, and respectful manner.
Provides the customer with consistent information according to established policies and procedures.
Handles conflict and problems in dealing with the customer constructively and appropriately.
Provides administrative functions for Voluntary Service utilizing the Voluntary Service System (VSS) computer system.
Provides administrative functions for the facility complying with ADP security requirements, handling written correspondence and telephone inquiries, and training.
Performs general administrative support related to the staff, volunteers and patients.
Performs other related duties as assigned.
Work Schedule:
Monday-Friday 8:
00 am - 4:
30 pm Position Description Title/PD#:
Voluntary Services Assistant / PD01949A Physical Requirements:
The work is primarily physical which requires standing, walking, bending, lifting and pushing wheelchairs, gurneys and other medical equipment.
The work requires average agility and dexterity.
The work requires some occasional lifting.
Requirements Conditions of Employment You must be a U.
S.
citizen to apply for this job Subject to a background/suitability investigation Designated and/or random drug testing may be required May serve a probationary period Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc.
Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
To qualify for this position at the GS-4 level, you must meet one of the following:
General
Experience:
Applicants must have one year of general experience.
General experience is defined as:
Provides necessary information to patients and visitors; helps assist with locations of clinical appointments, assistance with using the self-check-in machines (Kiosks) for patient check-ins, arrange transportation for patients unable to drive because of medical conditions by coordinating with the appropriate service providers; demonstrates the ability to effectively communicate, both verbally and in writing; Possesses the skills to provide emotional support to patients; Providing clerical and/or administration support in a medical center or hospital; Escorting patients to/from clinics; Assisting (lifting, pushing, etc.
,) patients with wheelchairs, gurneys and other medical equipment.
OR, Substitution of Education:
Applicants may substitute education for the required experience.
To qualify based on education for this grade level you must have completed 2 years of education above high school level in any field.
This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite.
One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school(Copy of Education Transcript is Required) OR, Combination of Experience and Education:
Applicants may also combine education and experience to qualify at this level.
Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.
(Copy of Education Transcript is Required) SCREEN-OUT ELEMENT:
Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire.
Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated.
The potential eligibles are then rated against the remainder of the Job Elements:
Computer Skills Decision Making Organizational Stewardship Veteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
Note:
A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional information The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions:
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment.
Applicants who refuse to be tested will be denied employment with VA.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https:
//www.
opm.
gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Applicants will be referred in the order in which they were received.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Documents Accepted:
Cover Letter DD-214/ Statement of Service Disability Letter (VA) Resume Transcript Documents Required:
Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference:
Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
How to Apply All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:
59 PM (EST) on 08/18/2023 to receive consideration.
To preview the questionnaire click https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12077491.
1.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account.
Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2.
Click Submit My Answers to submit your application package.
NOTE:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information Andrea Vick Phone 5736731031 Email email protected Address James E Van Zandt VA Medical Center 2907 Pleasant Valley Boulevard Altoona, PA 16602 US Next steps After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents Documents Accepted:
Cover Letter DD-214/ Statement of Service Disability Letter (VA) Resume Transcript Documents Required:
Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference:
Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency ALL US CITIZENS DIRECT HIRE AUTHORITY:
This position is being filled using Direct-Hire Authority (VA-010) in-accordance with 5 U.
S.
C.
3304(a)(3) and 5 CFR 337.
205(b)(1)-(4).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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