HR Clerical Support - Full-time Customer Service & Call Center - Altoona, PA at Geebo

HR Clerical Support - Full-time

Altoona, PA Altoona, PA Full-time Full-time From $17 an hour From $17 an hour 19 hours ago 19 hours ago 19 hours ago JOB TITLE:
HR Clerical Support / Specialist - Full Time REPORTS TO:
HR Coordinator OVERVIEW OF ROLE:
Performs clerical and administrative duties necessary to carry out the basic HR duties of the Human Resources Department.
Supports employees as internal customers by providing timely and accurate information.
Supports corporate desired state by enhancing the work experience providing professional internal and external customer service and handles and maintains confidential information.
This position is intended to have an ultimate career path to transition into an HR Specialist role.
DUTIES AND
Responsibilities:
Clerical Support Fully support all technologies and processes, introduced by Ward, that are intended to improve efficiencies and/or the customer experience.
Support would include adherence to training programs, guidelines and processes associated with these systems.
Maintain excellent customer service to all internal and external customers.
Perform mail merges for letters or print labels as requested.
Photocopying and distribution of various policies, newsletters, handbooks, mail, etc.
Word Processing / Data Entry / typing.
Shredding.
Scanning of confidential material.
Run system reports as requested.
Filing.
Special projects as needed, including, but not limited to, data entry and review of records.
Return applicant calls to candidates inquiring or applying to Ward's open positions.
Maintaining and sending out Driver Welcome bags and inventory.
Assist employees with employee self-service questions.
Support HR Specialists in tracking or maintaining information.
Other HR duties as assigned.
Respond to employee questions either in person or via the telephone demonstrating Ward standard for customer service and telephone etiquette.
Process employee background checks to include the reconcilement of employee vendor invoice for payment.
Process candidates in centralized hiring and HR core and sub systems.
Complete and submit required new hire reporting to ensure compliance with governmental regulations.
Perform internal audit function to ensure HR receipt of all new hire files.
Research and prepare own correspondence in answer to inquiries and / or problems brought to the department's attention by telephone or mail.
Serve as backup to perform duties of other HR Assistant positions and HR duties during vacations/peak periods.
REQUIREMENTS:
Must have excellent people skills in order to effectively communicate with employees.
Must maintain high degree of confidentiality.
Must have proficient clerical skills, strong organizational skills as well as have good verbal and written communication skills.
Must be proficient with PC's and have a good working knowledge of word processing and spreadsheet programs.
High school education with some advanced education after high school preferred.
Must have basic ability to use office equipment such as computer, calculator, photocopier, fax, etc.
Must be extremely customer focused with good people skills and telephone etiquette.
Must be detail oriented.
Must be self-managing in order to track/follow up on outstanding items.
Must maintain a professional attitude.
Must work within a team environment and be willing to support other team members during peak periods or vacation.
Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Vision insurance Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.

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